RETURN & REFUND POLICY

We aim to meet the highest quality standards for our customers. If however, this falls short, resolving the issue will be our priority.

If you are a consumer (i.e. you are not a business), you have the right to cancel your contract of purchase with us and receive a full refund. You have 14 days from the day on which you received your order to notify us that you wish to cancel, and you must do so by writing to us at sales@feensy.com If you receive the items from your order on different days, this cancellation period shall end 14 days after the day on which you receive the final item of your order). You must then return your order in full without delay by post (at your own cost and risk). All goods contained in your order must be returned in their original condition (together with all packaging and labelling), and show no signs of use or damage. We reserve the right to refuse a refund if the goods do not meet this standard.

If your contract is cancelled in full, we will provide you with a refund for the item(s) within 14 days of our receipt. If you have paid a delivery charge, we will also refund the standard delivery charge to you. Please note, if you have used one of our quicker delivery options we will only refund the standard delivery charge.

Your refund will normally be processed within 7 working days of receiving your return but it may take slightly longer to appear on your bank statement. We will refund the cost of the item, but not the postage costs or delivery charges unless the item was found to be faulty. This does not affect your legal or statutory rights and is subject to your right of cancellation. 

 

In building our brand, we want you to proudly wear our quality clothing. Your satisfaction is our priority